Terms of Purchase

Last updated: October 24, 2026

  1. Your Seller

Purchases from valverov.com are made from Shanxi Shiqun Technology Co., Ltd., trading as Valverov.

These Terms of Purchase explain ordering and payment. Read them together with the Shipping Policy and Return Policy. Personal information is handled as described in the Privacy Policy.

  1. Placing an Order

You must have legal capacity to make the purchase and authorization to use the payment method selected.

Review the product, quantity, address, charges, and applicable conditions before submitting an order. Provide accurate contact details so we can send confirmations and resolve any issue.

  1. Product Details

Review the product description, quantity or size, ingredient information, warnings, and directions before purchase.

Skincare experiences differ between individuals. We do not promise a particular result unless an express, substantiated product commitment states otherwise.

Packaging and screen appearance may vary slightly, but the goods must correspond with the material description and applicable legal requirements. We will not substitute a materially different product without your agreement.

  1. Prices and Charges

Prices are shown in the currency identified on the website. Shipping charges, discounts, and taxes collected by the store are presented before payment.

The agreed checkout price applies to an accepted order. A later price change does not increase the price of that order.

If a material pricing or product error affects an order, we will explain it and seek agreement to any correction or cancel the affected goods with a refund. We will not impose an additional charge without authorization.

  1. Payment and Order Acceptance

Use a payment option offered at checkout. Transactions may require authorization or reasonable fraud-prevention checks.

An automated acknowledgment confirms receipt of your order; our acceptance is confirmed when we send a dispatch confirmation, unless we expressly accept it earlier.

We may decline an order for a legitimate reason such as unavailable stock, failed payment, suspected fraud, or a delivery restriction. Any money collected for goods we do not accept or cannot supply will be refunded promptly.

  1. Promotions

A promotion applies according to the conditions disclosed with it, including any eligible products, date limits, quantity limits, or code requirements.

Offers are not automatically combinable. We will not retrospectively withdraw a valid discount from an accepted order merely because the promotion later ends.

  1. Shipping Summary

We currently deliver to eligible addresses within the United States.

• Processing: normally 1–3 business days after payment confirmation.
• Delivery: estimated 7–15 business days after dispatch.
•Free standard shipping: merchandise subtotal of US$50 or more after discounts, excluding tax and shipping.
• Other shipping fees: displayed before payment.

The Shipping Policy explains fulfillment locations, tracking, restrictions, and delivery assistance.

If shipment cannot occur within an applicable promised period, we will provide the required notice and cancellation or delay-consent options. Shipping difficulties do not eliminate your rights.

  1. Changes and Cancellations

Request an amendment or cancellation promptly at service@valverov.com.

We will try to accommodate requests before fulfillment begins. Once an order is being fulfilled or has shipped, ordinary changes or cancellation may be unavailable. Statutory cancellation rights remain unaffected.

We do not charge a separate fee for an ordinary cancellation that we approve.

  1. Returns and Refunds

Eligible change-of-mind returns must be requested within 30 calendar days after delivery.

For skincare, goods must be unused, unopened, and in their original condition with any hygiene seal intact. These conditions do not remove remedies for defective, damaged, wrong, or materially misdescribed goods.

Customers pay postage for ordinary change-of-mind returns. We cover reasonable necessary return costs arising from a confirmed product or fulfillment error, or arrange an appropriate alternative.

For approved physical returns, refunds are issued to the original payment method within 5–10 business days after receipt and inspection, or sooner where required by law.

Read the Return Policy for the complete process and obtain the designated return address before mailing goods.

  1. Delivery Problems

Contact us about missing, damaged, or substantially delayed parcels. We will review the circumstances and seek relevant carrier information.

We do not automatically reject a missing-parcel report solely because tracking records a delivery scan. Confirmed loss before successful delivery through no fault of the customer will be resolved with an appropriate replacement or refund without additional cost.

  1. Mandatory Rights and Responsibility

Nothing in these terms removes statutory rights concerning product quality, description, safety, delivery, cancellation, or refunds.

We do not exclude liability where exclusion is prohibited by law, including liability for fraud or applicable personal injury claims.

  1. Governing Law and Applicable Version

Subject to mandatory laws that protect you, these terms are governed by the laws of the People’s Republic of China. Consumers retain any non-waivable protections and jurisdiction rights provided by applicable law.

The version presented when you order applies to that purchase. Subsequent updates do not retrospectively reduce your existing rights.

  1. Seller Contact Information

Brand: Valverov
Legal Company Name: Shanxi Shiqun Technology Co., Ltd.
Business Address: Room 0303, 3rd Floor, Unit 2, Building 17, No. 98 Longcheng South Street, Longcheng Subdistrict, Xiaodian District, Taiyuan, Shanxi, China
Email: service@valverov.com
Phone: +86 351 7783314