Return Policy

Last updated: October 24, 2026

Valverov is operated by Shanxi Shiqun Technology Co., Ltd.

This policy explains returns and refunds for purchases from valverov.com. It does not restrict consumer rights that cannot legally be excluded.

  1. Requesting a Change-of-Mind Return

Contact us within 30 calendar days after delivery to request a standard return.

Skincare products must be unused, unopened, and in their original condition and packaging. Any protective or hygiene seal must remain intact. Please provide an order number or other reasonable proof of purchase.

Opened, used, contaminated, or customer-damaged skincare products are not eligible for ordinary change-of-mind returns, except where applicable law provides otherwise.

  1. Damaged, Faulty, Incorrect, or Misdescribed Goods

If your order arrives damaged, contains the wrong item, has missing contents, or materially differs from its description, email us promptly.

Include your order number and a description of the issue. Photographs of the item and packaging can help where reasonably available. We will review the circumstances and arrange an appropriate remedy, such as replacement, refund, or a return at our expense.

The unused or unopened condition for change-of-mind returns does not automatically exclude a legitimate product fault claim.

If you experience an unwanted reaction, stop using the product and contact us. Seek medical advice where appropriate. We assess product concerns individually without limiting your statutory rights.

  1. How to Start

Email service@valverov.com with:

• Your order number and checkout email.
• The item concerned.
• The reason for the request.
• Relevant photographs, where appropriate.

We aim to reply within 1–2 business days and explain the next steps.

Please request instructions before mailing goods. Our authorization process does not override a return or cancellation right provided by law.

  1. Where to Send a Return

The business address below identifies our company and is not automatically a return warehouse.

We will confirm the designated return address, its country, and the mailing instructions for your order before you dispatch a return. Depending on the fulfillment arrangement, a return may require international postage.

For a change-of-mind return, ask us to confirm the destination and likely postage implications before proceeding.

  1. Return Costs

For eligible change-of-mind returns, the customer pays return postage. Original delivery charges are not refunded unless applicable law requires otherwise.

For a confirmed fault, wrong item, transit damage, or another error attributable to us, we cover reasonable necessary return postage or arrange a suitable alternative without additional cost to you.

We do not charge a restocking fee.

  1. Sending and Inspecting Goods

Package goods securely and keep your postage receipt. A tracked service is recommended.

After receiving the return, we inspect it against the applicable conditions and notify you of the outcome. If we cannot approve a requested refund, we explain the reason and discuss the available options.

  1. Refund Timing and Method

For approved physical returns, refunds are issued to the original payment method within 5–10 business days after the returned goods are received and inspected, or sooner where required by law.

For an approved refund that does not require a return, we confirm the processing arrangements when resolving the request. Statutory refund deadlines take precedence.

Your bank or payment provider may require additional time before the credit appears. Contact us if a refund has not appeared after the period advised.

  1. Cancellations and Exchanges

Send cancellation or address-change requests as soon as possible. We will attempt to act before fulfillment begins. Once fulfillment or dispatch has occurred, cancellation may not be possible, without affecting mandatory cancellation rights.

No separate cancellation fee applies to an ordinary cancellation we approve.

For an exchange, contact us first. If a direct exchange is unavailable, we can explain the eligible return and new-order process.

  1. Contact and Company Information

Brand: Valverov
Legal Company Name: Shanxi Shiqun Technology Co., Ltd.
Business Address: Room 0303, 3rd Floor, Unit 2, Building 17, No. 98 Longcheng South Street, Longcheng Subdistrict, Xiaodian District, Taiyuan, Shanxi, China
Email: service@valverov.com
Phone: +86 351 7783314

Please obtain the designated return address before mailing products.