Contact Us
Last updated: October 24, 2026
Valverov is owned and operated by Shanxi Shiqun Technology Co., Ltd.
Contact Our Customer Care Team
For product questions, order assistance, shipping updates, returns, refunds, or privacy requests, please use the contact details below.
Legal Company Name: Shanxi Shiqun Technology Co., Ltd.
Customer Support Email: service@valverov.com
Customer Service Phone: +86 351 7783314
Business Address:
Room 0303, 3rd Floor, Unit 2, Building 17, No. 98 Longcheng South Street, Longcheng Subdistrict, Xiaodian District, Taiyuan, Shanxi, China
When to Expect a Reply
We aim to respond to email inquiries within 1–2 business days. Messages received during weekends, public holidays, or periods of high demand may take longer.
For a written record of your request, email is recommended. If you cannot reach us by telephone, please email your question and relevant order details.
Help Us Find Your Order
For an order-related inquiry, please include:
• Your order number.
• The email address used at checkout.
• The product concerned.
• A brief explanation of the issue.
• Photos of the item or packaging where relevant and reasonably available.
Please do not email complete card numbers, security codes, passwords, or verification codes.
Order Changes and Cancellations
Email us promptly if you need to correct an address, change an order, or request cancellation. We will check whether the request can be accommodated before fulfillment begins.
Once an order is being fulfilled or has shipped, changes may no longer be possible. This does not affect any cancellation or other rights provided by applicable law.
Returns and Product Problems
Contact us before sending anything back. We will explain the next steps and provide the designated return destination when a return is required.
Our business address is not automatically the return destination. Please follow the instructions provided for your specific order.
For full eligibility, costs, and refund information, please read our Return Policy.