Shipping Policy

Last updated: October 24, 2026

Valverov is operated by Shanxi Shiqun Technology Co., Ltd.

  1. Delivery Area

We currently offer delivery to eligible addresses within the United States.

Enter your complete address at checkout to see the available shipping options. Some destinations or address types may be excluded because of carrier, product, or operational restrictions.

If no shipping option is offered for your address, we cannot currently accept an order for that destination.

  1. Processing Before Dispatch

Standard orders are normally processed within 1–3 business days after payment confirmation.

Processing includes order review, preparation, packing, and handover for shipment. It is separate from the delivery period.

Weekends and public holidays are not business days. If a product requires a different preparation period, that information must be disclosed before purchase.

  1. Estimated Delivery

After dispatch, standard delivery is estimated at 7–15 business days.

Combining normal processing and transit gives an indicative total of 8–18 business days from payment confirmation. These periods are estimates rather than guaranteed arrival dates.

Carrier disruption, customs processing where relevant, severe weather, or address problems can affect delivery. A delay does not remove our responsibility to assist you or your applicable consumer rights.

  1. Shipping Charges

Standard shipping is free when the merchandise subtotal is US$50 or more after discounts and before taxes or shipping charges.

For orders below US$50, the applicable shipping fee is shown before payment.

Any different shipping service or promotion will show its applicable charge and conditions before you complete the purchase.

  1. Fulfillment Location

Our operating company is based in China. Orders may be fulfilled through our designated suppliers or partner facilities according to stock availability and the delivery route.

Fulfillment may involve cross-border shipment. We do not guarantee that an order ships from a warehouse in the United States. Contact us before purchase if the shipping origin is important to your decision.

  1. Tracking and Separate Parcels

After dispatch, we will send the available tracking details to your checkout email. The first carrier update may not appear immediately.

An order may arrive in separate parcels. Where separate tracking numbers are issued, use them to follow each shipment.

  1. Address Corrections and Failed Delivery

Please check the recipient name, address, apartment or unit number, and contact details before paying.

If you notice an error, email service@valverov.com promptly. We will attempt a correction before fulfillment begins, but changes cannot be guaranteed once processing or dispatch has occurred.

If a parcel is returned because of an address error, failed collection, or another delivery issue, we will review the circumstances with you. Any reasonable reshipping cost arising solely from customer-supplied incorrect information will be explained and agreed before reshipment.

  1. Delays Before Shipment

If we cannot ship within the applicable promised period, we will notify you and, where required, offer the choice of consenting to a revised shipping date or canceling the unshipped goods for a prompt refund.

If we cannot fulfill an accepted order, we will notify you and refund the unfulfilled portion. Mandatory notice, cancellation, and refund requirements apply.

  1. Missing, Lost, or Damaged Parcels

Contact us if tracking stops updating for an extended period, your order is substantially late, or the parcel appears lost.

We will investigate with the relevant carrier or fulfillment partner. Where goods are confirmed lost before successful delivery through no fault of yours, we will arrange an appropriate replacement or refund without additional cost to you.

If tracking says “Delivered” but you cannot find the parcel, check safe delivery locations, household members, and building reception, then contact us. A delivered scan alone does not automatically mean your claim will be rejected.

For damaged parcels, retain packaging and provide photographs where reasonably possible.

  1. Taxes and Import Charges

Taxes and delivery fees collected by the store are shown before payment where applicable.

If a cross-border route involves a separate import charge payable by the recipient, we will disclose that arrangement before purchase. We will not require payment of an undisclosed import charge as a condition of resolving our fulfillment error.

  1. Shipping Support

Brand: Valverov
Legal Company Name: Shanxi Shiqun Technology Co., Ltd.
Business Address: Room 0303, 3rd Floor, Unit 2, Building 17, No. 98 Longcheng South Street, Longcheng Subdistrict, Xiaodian District, Taiyuan, Shanxi, China
Email: service@valverov.com
Phone: +86 351 7783314

Include your order number when requesting delivery assistance.